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The game plan: what to do when tonight’s artist never got on the plane

Richie Havens, Odetta and Ani DiFranco are examples of cancellations Sonic Pie Productions’ founder Tess Mangum Ocaña navigated, but with ample advance notice, and one for unavoidable good reason (death). Sound Girls shows you how to handle patron disappointment (and anger) when the venue finds out the artist never got on the plane. The game plan has to be in place before #dayofshow https://theatreartlife.com/one-and-done/unexpected-show-cancellation/